Kindness is the language which the deaf can hear and the blind can see.
— Mark Twain—
I was driving through a busy, tourist-filled parking lot when it happened. A man pulled out right in front of me. I quickly slammed the brakes to avoid a collision, but still ended up so close, I could clearly make out his facial expression. I saw him mouthing something and immediately thought, “What a jerk.” As he pulled around me, he rolled down his window and stopped. “I am so sorry,” he said, sincerely. “It’s okay. Don’t worry about it,” I responded and smiled.
Wow! That was unexpected. What a nice exchange of communication. Two very civil people: One taking complete responsibility for his mistake and apologizing; the other holding no grudge or malice and offering immediate, non-judgmental forgiveness.